mob77 FAQ — Everything You Need to Know

mob77 requires a government-issued photo ID (KTP, passport, or SIM) and a recent utility bill or bank statement showing your full name and address dated within the last three months. Documents must be clear, unedited scans or photos in JPG or PDF format. KYC is mandatory before your first withdrawal and is typically reviewed within 24 hours of submission.

On the mob77 login page, click "Forgot Password" and enter the email address registered to your account. A secure password reset link will be sent within a few minutes. If the email does not arrive, check your spam folder. For persistent access issues, contact mob77 support via live chat or email [email protected] for manual assistance.

No. mob77 strictly enforces a one-account-per-person policy. Duplicate accounts — including accounts shared with a family member at the same address or device — will be identified during routine KYC and security reviews. All duplicate accounts will be closed and any associated balances may be forfeited. If you believe your account has been incorrectly flagged, contact support immediately.

To close your account, contact mob77 support via live chat or email [email protected] with the subject line "Account Closure Request". Ensure your balance is withdrawn before submitting the request, as any remaining funds will be returned to your registered payment method after identity verification. Account closures are processed within 48 hours of receipt.

BCA bank transfers to mob77 are typically credited within 5 to 15 minutes of the transfer being completed, provided the deposit is made within our banking hours window (06:00–22:00 WIB). Transfers submitted outside these hours may be processed the following morning. If your deposit has not arrived after 30 minutes, contact support with your transfer receipt for manual verification.

mob77 accepts deposits via major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. For e-wallet deposits, we support OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). Minimum deposit amounts vary by method — please check the cashier page for current limits.

The minimum withdrawal amount to a Mandiri account on mob77 is Rp 50.000. The maximum single withdrawal is Rp 50.000.000. Withdrawals to Mandiri are typically processed within 15 to 60 minutes during business hours (08:00–21:00 WIB). A completed KYC verification and at least one qualifying deposit are required before a withdrawal can be initiated.

mob77 does not charge any platform-side fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own standard interbank transfer fees, which are outside mob77's control. We recommend checking with your bank — BCA, BRI, BNI, Mandiri, or otherwise — regarding any applicable transfer charges before initiating a transaction.

Yes. mob77 supports OVO, GoPay, DANA, ShopeePay, and LinkAja as e-wallet deposit methods. To deposit via e-wallet, select your preferred provider in the mob77 cashier, enter the amount, and follow the redirect or QR code instructions to complete the payment within the app. E-wallet deposits are usually credited instantly, subject to provider processing times.

Withdrawals to BRI accounts on mob77 are processed within 15 to 60 minutes during standard banking hours (08:00–21:00 WIB, Monday to Saturday). Requests submitted on Sundays or Indonesian public holidays may take slightly longer due to inter-bank clearing schedules. If your withdrawal has not arrived within two hours of the stated processing window, contact support with your withdrawal reference number.

mob77's sportsbook covers a wide range of sports popular in Indonesia. Football is the flagship offering — you can bet on BRI Liga 1 (including Persija Jakarta, Persib Bandung, and Bali United matches), the English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, and FIFA World Cup qualifiers. Beyond football, mob77 also offers markets on badminton (All England, Thomas Cup), MotoGP (Mandalika), basketball, volleyball, and E-sports including Mobile Legends MPL and PUBG Mobile.

BRI Liga 1 matches on mob77 follow standard Asian handicap, 1X2, over/under, and correct score markets. Bets placed on a match that is subsequently postponed or abandoned are voided and the stake returned, unless mob77's specific match rules state otherwise. Live in-play betting is available for select BRI Liga 1 fixtures, with odds updated in real time. All settlements use the official 90-minute match result unless otherwise stated.

Yes. mob77 offers togel (Indonesia's traditional numbers lottery) as part of its games catalogue. Players select between 2D, 3D, and 4D number combinations and bet on whether their chosen numbers match the official draw result. Draws are conducted at scheduled times and results are posted immediately on the platform. Minimum bet amounts and payout tables are displayed within the togel game lobby.

mob77 hosts hundreds of slot titles from leading studios including Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, and Spribe. The term slot gacor (Indonesian player slang for a slot that is currently paying out well) is widely used by the community — while no slot can be permanently "hot", mob77 lists featured and high-RTP titles in a dedicated section so players can make informed choices. All slots use certified RNG technology for fair results.

mob77 offers a welcome deposit bonus to newly registered members on their first qualifying deposit. The bonus percentage and maximum cap are displayed on the promotions page. To claim the welcome bonus, opt in via the cashier before completing your first deposit. Bonuses are credited to your account within minutes of the deposit being confirmed. Please review the current terms on the promotions page for the most up-to-date offer details.

Wagering requirements (also called rollover or turnover) specify how many times you must wager the bonus amount before it can be withdrawn as cash. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place Rp 1.000.000 in qualifying bets before withdrawal is unlocked. Bets placed on different games contribute at different rates — slots typically contribute 100%, while live casino games may contribute at a lower rate.

Yes. mob77 runs regular cashback promotions for active members, typically calculated as a percentage of net losses over a defined period (daily, weekly, or monthly). Cashback is credited automatically to eligible accounts and usually carries reduced or zero wagering requirements compared to deposit bonuses. VIP members receive higher cashback rates. Check the mob77 promotions page for the current cashback offer and eligibility criteria.

The mob77 VIP programme rewards loyal, high-volume players with exclusive benefits including elevated cashback rates, faster withdrawal processing, dedicated account managers, and access to VIP-only promotions. VIP tiers are determined by cumulative monthly wagering volume in IDR. Progression through tiers is reviewed monthly. Existing members who believe they qualify for VIP status can contact support at [email protected] to enquire about an invitation.

Bonus eligibility for mix parlay (Indonesia's popular multi-leg accumulator football bet) depends on the specific promotion's terms. Most sportsbook bonuses on mob77 allow mix parlay bets to count toward wagering requirements, provided each leg meets the minimum odds threshold stated in the bonus terms — typically a minimum of 1.50 per selection. Single-leg bets below the minimum odds threshold may not contribute to wagering rollover.

mob77 operates under an internationally recognised gaming licence and uses 256-bit SSL encryption across all pages and transactions to protect your personal and financial data. All casino games use certified Random Number Generator (RNG) technology audited by independent testing laboratories, ensuring provably fair outcomes. mob77 does not store full payment card details on its servers, and all sensitive data is handled in compliance with international data protection standards.

The minimum age to register and play at mob77 is 21 years old. This is a strict policy with no exceptions. All new accounts undergo identity verification (KYC) to confirm age. Any account found to belong to a person under 21 will be immediately closed and all associated funds returned. If you suspect a minor has accessed a mob77 account, please contact [email protected] immediately.

mob77 provides a full suite of responsible gaming tools accessible via Account Settings under the Responsible Gaming tab. You can set daily, weekly, or monthly deposit limits, activate session time limits, enable reality check reminders, request a time-out (cooling-off period of 24 hours to 90 days), or initiate a self-exclusion of 6 months to permanent. Limit reductions and exclusions take effect immediately. If you need assistance, contact [email protected].

If gambling is causing you financial stress, emotional distress, or affecting your relationships, please act now. Log in to your mob77 account and activate a time-out or self-exclusion via the Responsible Gaming settings tab — it takes less than two minutes. You can also email [email protected] with the subject "Responsible Gaming Request" for priority assistance from our trained support team. External counselling resources are available to Indonesian players seeking professional support.